SEO Consulting: How To Construct Great Proposals

Like in any consulting field, SEO is rife with competition. There is only one way to win in such an environment, and that is to set yourself apart from the crowd.

Not in a bad way, of course

Here are some ideas on how to construct winning proposals.

Size Isn’t Everything, But It Does Count

Large proposals take a long time to do. On the upside, large proposals can look impressive, simply by virtue of their size. Clients often like to see large proposals, but they don’t tend to read them.

Proposals can be a tricky balance to get right. No matter how brilliant your solution, most clients will think twice about you if you present it on a single sheet, especially if they have no prior connection with you, or aren’t meeting you face-to-face. A proposal of a certain size can appear more authoritative.

What is the ideal size?

One good way of presenting a proposal is to break it into three parts. The first part is a summary, including your client-specific solution and costs. Length can vary of course, but keep it succinct. No fat.

The second part is a case study or two. Again, keep them succinct. It’s highly likely that the client won’t actually read beyond this point.

Finally, add background information about you, your company, your history and the SEO business, all of which should be aimed at supporting the summary page and case studies. This final part can be generic and doesn’t need to be re-written for each client. Clients may only flip through this section, but tend to find it reassuring that it exists.

Contrast this approach with a proposal that is threadbare. It may be irrational, but thin proposals can feel incomplete.

Give Something Of Value Away

In your summary pages, share real information.

Share the type of information that is valuable and the sort of you’d usually charge for providing. Clients are likely to assume that if the SEO is giving a few morsels of valuable information away in the proposal, then even more valuable information will be forthcoming if they sign you. Demonstrate your mastery. If all you do is provide generic information at this point, then your proposal is less likely to stand out.

Some potential clients, of course, may pick your brain and then implement your solutions themselves. Whilst this can happen, it’s unlikely. The client already knows they want SEO by the time they’re at the proposal stage, and if they could have done this work themselves, they probably would have done so already.

Secondly, you can outline solutions that involve time cost to achieve. Imply that this work must be undertaken by someone who knows what they are doing. Outline the risks of not doing this work properly. The more real work, and risk, there is invlolved in implementation, the less likely a client will be willing to go the do-it-yourself route.

As we all know, there is a lot of real work involved in SEO. Make sure the client is left in no doubt on that aspect.

It’s Not About You

Focus on the clients needs.

Nothing loses a potential client faster than an SEO who talks entirely about themselves and their industry. Clients don’t care. Clients care about their problems and their industry. In the summary pages, restate the clients problem and propose your specific solutions. Outline time frame and costs.

This exercise is useful for a number of reasons, the main one being that you, or the client, may not know what the actual problem is!

What a client says may not be what they mean. For example, the client may say they want SEO because they’re heard that’s a great way to get traffic quickly. They may not say it in these words, of course. They may say they want SEO, and they want it asap.

However, if the SEO has asked enough questions, aimed at identifying the problem, the SEO may unearth unstated problems. In this case, a client wants to increase traffic quickly. A solution to such a problem might be a combination of SEO and PCC. The PPC delivers immediate traffic while the SEO strategy might take some time.

Formulate questions aimed at identifying the clients actual, as opposed to stated, problem. They may be quite different. The result is that your solution will be a good fit, which will lead to less frustration, on both sides, further down the line.

You also might discover at this point that the clients expectations are ridiculous, and you’d be better off looking for a more reasonable client. For example, I was once pitching to a large advertising company. Their clients had been asking for SEO, so all they knew is they “needed some SEO”.

Great.

Problem was, as I discovered in the meeting, was that they knew nothing about the need to alter sites or web publishing approach. They had told clients they could deliver SEO as a bolt-on-service, a wave of the magic wand that miraculously delivered rankings and free traffic for life to brochure sites.

I didn’t go any further with them.

Offer Guarantees (Assurance)

Guarantees are a contentious issue in SEO circles.

Many SEOs – quite rightly – point out that no one can guarantee a ranking position, which is true, but such technical nuances may unsettle a client.

Clients tend to like assurance, and a guarantee can help provide this. So rather than dismissing guarantees, look at aspects you can guarantee.

A fiend of mine, in a different industry, offers a guarantee that goes along the lines of “if you don’t feel satisfied after our strategy meetings with you, even after you sign the contract, you can walk away, no questions asked, and no charge.”.

That sounds like something substantial, but actually he is just restating consumer law in the country where he lives. The law is that a service must be fit for the purpose the client intended, and if it isn’t, the client has a case against the provider for non-suitability of service.

My friend realized he could never afford to contest such cases, and would likely lose, as the consumer law favored the buyer. All an aggrieved client really had to do to win such a case was say the service wasn’t fit for their purposes.

He was dealing with firms with deep pockets, and legal action defending against such firms would come at high cost, even if he was in the right, so he decided to restate a consumer right the client actually already had, combined with an economic reality – his inability to engage in costly legal battles – into a form of a reassuring guarantee for sales purposes.

Case Studies Are Powerful

There is no sales tool quite so powerful as a good case study. A case study is a story. People love stories. A case study is also proof of your ability.

Outline the problem. Tell your audience what the problem looked like before you started – very useful if this problem is similar to the problem the prospective client also faces – what you did to solve the problem, and the positive results of your solution.

Stories are very powerful sales tools, and a case study is a great opportunity to tell a few.

Package It Up

Consider printing and binding your proposal, and delivering it.

We receive so many emails these days that they don’t make us feel very special. It doesn’t feel like there is much effort gone into them. A binded proposal, on the other hand, feels substantial.

In the interests of speed, you can still send an email copy, but try doing both and seeing if you land more deals.

Charging

Don’t undercharge. You’ll regret it

SEO for Startups: Top 7 Lessons + A Trip to YCombinator

Posted by randfish

Last week, while in London, I received an email from Paul Graham, whom I’ve long admired, possibly even idolized a bit. He asked if I was available to come speak at a YCombinator SEO event in Mountain View. Tonight, I presented at that evented and thought I’d share my experiences, recommendations and yes, my presentation. Not everything that was discussed is public, in fact, much of it is “classified” at YC’s request. However, there’s so much good material that it would be criminal not to share.

First up, my presentation from the YCombinator SEO for Startups event (naturally, hosted on YC company and prior SEOmoz consulting client, Scribd):

SEO for Startups: YCombinator February 2010

Next, since it’s hard to do any slide deck justice with just the slides, a list of top advice and recommendations, not just from the slide deck, but from many years of interactions, consulting and Q+A help for startups:

1. SEO as a Strategy, not a Tactic
   Yelp uses SEO as a strategy. When their community finds something new in the neighborhood, content is created. They are limited in scale only by the physical world’s local businesses. Plus, it’s only natural that local businesses with good rankings will want to share those via a badge and a link; it’s only natural that their top contributors will want to share the reviews they’ve given. SEO is a strategy – it’s part of what makes them the business they are. If you’re just thinking in terms of keywords in the title and submitting to some directories, you’re going to get lapped by someone who understands how to make content, links, sharing & search demand an integral part of how users interact with their website.
2. Start SEO in the Concept Phase, Not After the Site is Built
   It’s hard to do, particularly when you spend your first two years as a founder thinking SEO is a cross between black magic and BS, but SEO works best when it’s architected alongside a businesses marketing plan. I’ve mentioned in the past that I think VCs and angel investors should be asking about SEO in the first meeting – startups should be three steps ahead of that.
3. Build Accessibility First & Foremost
   I come back time and time again to the SEO Pyramid. It all starts with unique content that engines can find and users find valuable. I’m now the proud owner of a Y Combinator t-shirt bearing the tagline “Make Something People Want.” All I’m asking is that you also make something Google (and Bing) can find, too. And, in concert with this advice, check out Perfecting Keyword Targeting & On-Page Optimization to help solve that puzzle.
4. SEO is NOT a One Time Event
   Fire and forget works with smartbombs (or maybe not – scroll to section 5), but it doesn’t work with SEO. This is a constantly evolving field, and not so much because Google’s algorithm is changing all the time, but more so because 300 (or 30,000) competitors are constantly trying to produce better content and market it more effectively while the engines are constantly experimenting with new kinds of results and information. No product is good enough to survive without marketing – even Google itself just ran a Super Bowl ad. SEO is marketing, and as such demands the same attention. Ignore it, and you will fall by the wayside.
5. Analytics are a Religion
   An ad salesman comes to you and tells you that 20% of your exact target market is reading a particular magazine. By putting in a full-page ad every month for the next year, you can ensure that they’ll all know your name and many will buy from you. But wait… How many saw it? How many took the desired action? How many heard about it from a friend or read a loaner copy on a flight? You’ll never know. With SEO, it’s the complete opposite – every action has a trackable reaction. If you ignore the data, use last-touch attribution or neglect to build serious models that track the value of your campaigns, you may as well blow the money on a giant billboard on the 101. Who knows? Maybe the right investor will drive by and decide to invest… Just don’t count on it.
6. Clever Tricks Aren’t that Clever (or New)
   I promise that no hairbrained scheme to manipulate the search rankings by registering thousands of sites or scraping the web for open places to link or contacting 6,000 “friends” for a link exchange are either A) new or B) going to work. Apply your creativity in white hat ways and make sure it passes the Google web spam litmus test. And no, that doesn’t just mean it passes Google’s Quality Guidelines, it means you would happily show it to any engineer on the webspam team content in the knowledge that they’d actually WANT it to help your site rank better.
7. Don’t Let Search Dominate Your Traffic Sources
   If Google sends 90% of your traffic, your business has real danger associated with it. Why aren’t people coming directly to your site, being passed links in email, getting Tweets and Facebook mentions that send traffic? Why is no one blogging about you, writing about you in the press, commenting in forums with links to your content? These “natural” signs tell a story of a real business providing real value. The 90-95% Google trafficked site says something strange is going on, and Google themselves are likely to figure that out sooner or later.

And last, but not least, I’d like to recognize some of the brilliant people and companies represented. It was humbling to receive such kind praise and attentitive ears from companies like:

• Apartment Rentals Site – AirBnB (whose founders were kind enough to give me a ride back to my hotel at SFO!)
• Dead Simple Publishing Site – Posterous (I learned the official way to pronounce it – “pastarus”)
• Concerts & Tour Dates Startup – Songkick
• Time Management Software Provider – RescueTime ( a local Seattle startup, and host of the Feb. 25 event)
• Gift Card Exchange Marketplace – Cardpool
• Real Time Search Startup – Scoopler
• Live Video & Chat Hub – Justin.tv

Tragically, the following brief set of photos from the event were taken on my new Android camera phone (yes, I’m such a Hacker News/Paul Graham geek that I had to pull it out):

YCombinator Founders Eating Dinner (noticeably absent in the photo was the single female founder – but they do have one!)

Luckily, there was plenty of Coke to help keep me hydrated (and caffeinated) during the event

The rush for pizza (apparently, The Flash is one of the founders they funded!)

Paul and Rand in the Anybots lab – thanks again, Paul; it was a fantastic experience

There were more than 40 companies in attendance, so there’s no way to name them all here, but the above represent some of the most active on the SEO panel and during the lengthy, but phenomenal Q+A. Later this week, SEOmoz’s own Danny Dover will be attending the Y Combinator meetup in Seattle, and he’d love to say hi and chat with folks there, and hopefully help to bring a good name to SEO.

p.s. At the end of the presentation, Paul noted that the startups owed me a debt for sharing information about SEO. I disagree, but who am I to pass up such a wonderful opportunity. My only request to the attendees was that, if they should see SEO being badmouthed on Hacker News to kindly step in and help others realize the power and legitimacy of this marketing channel.

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Stats Put Android Ahead Of iPhone In Eight States

There’s encouraging news for Google in the Android vs. iPhone war.  A company that’s delivered more than one billion applications, games, ringtones, videos, and wallpapers to mobile users claims Android has topped the iPhone in terms of user concentration in eight states.

As the map below shows, these eight states are Arizona, Maryland, Montana, Nebraska, New Mexico, North Dakota, South Dakota, and Wyoming.  Then another five states are considered swing states, leaving the last 37 under Apple’s control.

Obviously, these findings don’t represent a true victory for Google even if they’re absolute facts.  The states associated with Android aren’t all chockfull of people, and eight to 37 isn’t a good ratio.  Apple fans are sure to point out that Myxer is relatively new to the stats game, as well.

Still, the data indicates that Android’s gained a lot of ground within a certain sample group, and that it’s done so at a more than reasonable pace.  What’s more, Myxer’s promised to update the map every quarter, meaning we’ll get a better idea of how things are trending as time goes by.

According to Myxer, “A total of one million unique users from both the Android and iPhone operating systems were used to make this comparison.”

Google Makes Facebook Pages a Higher Priority for Businesses

Google announced via Twitter this week, that public status updates from Facebook are now included in the search engine’s real-time search feature. That means the largest social network in the world is getting play in Google’s real-time search alongside Twitter, MySpace, and others, and these real-time results are often featured prominently on the first page of search results for the hottest queries.

Apparently only updates from Facebook PAGES are indexed, and according to Danny Sullivan, that includes links, status updates, photos, videos shared by page owners (not comments made by the fans).  Any Facebook update (from regular user profiles) can be shared publicly, so I wonder why these aren’t being pulled. Results from Twitter and other places aren’t only from branded sources.

>>Become a fan of WebProNews on Facebook <<

This seems to indicate that brands should be getting a good amount of play for Facebook appearances in Google’s real-time search results, and possibly in the real-time search results in general (due to Facebook’s huge user-base). Right now, Facebook isn’t dominating the results, but that is bound to change with it being the largest (by far) social network on the web.

A lot of brands who don’t have Facebook pages in place are likely going to consider this a new reason to create one. Here are some tips for making a good one and promoting it.

This should also lead to Facebook Pages getting more fans, due to the increased exposure. Beware, however, that running a promotion on your Facebook Page may cost you ten thousand dollars, because Facebook’s policy guidelines indicate that you must get written approval from a Facebook account rep. In order to get one of those, you must spend that much in advertising, according to Eric Eldon of Inside Facebook.

Now Google’s real-time search results include (as listed by Sullivan) Facebook, MySpace, Twiter, Google Buzz, FriendFeed, Jaiku, Identi.ca, TwitArmy, Google News links, Google Blog Search links, new web pages, and freshly updated pages. At this point, Google generally only shows the real-time results for newsy/trending topics.

Note: At the Online Marketing Summit out in San Diego, WebProNews talked about a different kind of real-time search that involves local businesses, with RateItAll president Lawrence Coburn. It’s not local search as you would traditionally think of it, but it involves location, which one might consider a new kind of query.

Global Internet Use Not Yet Universal

Going online in many countries, including developed ones is far from universal according to a new report by the World Internet Project (WIP).

The report was carried out by the Center for the Digital Future at the USC Annenberg School for Communication & Journalism, it found only half of the 10 reporting countries had more than a majority of Internet users.

Both developed and less-developed countries reported relatively low percentages of Internet users, including Mexico (32 percent), Portugal (37%), Cyprus and Colombia (45%), Czech Republic (51%), and Chile (55%).

Only three countries and regions report more than 60 percent of respondents as Internet users: Macao (61%), the United States (78%) and Sweden (80%).

“These findings reinforce that the Internet is not yet part of life for hundreds of millions of people around the globe — even in technologically advanced countries,” said Jeffrey I. Cole, director of the Center for the Digital Future, which created and manages the World Internet Project.

“And we are seeing large numbers of non-users even in countries with high levels of education and employment, long histories of Internet use, and high percentages of broadband installation.”

The report found notable differences between men and women and their use of online technology. In six of the WIP countries, eight percent or more men than women use the Internet (Chile, Colombia, Cyprus, Italy, Macao, Mexico). The gender gap is the largest in Mexico (16% more men than women are Internet users) and Colombia (15% more men than women.

In four of the WIP countries, the gap in Internet use between men and women is four percent or less, with the Czech Republic, Portugal, Sweden, and the United States reporting only slightly higher percentages of men than women as users.

“Countries that reported an average of five or more years of Internet use found key disparities in access to online technology,” said Cole.

“For example, many countries have a long way to go to increase Internet equality among men and women.”

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